terms and conditions.
age requirement policy.
Guests must be 25 or older, or accompanied by a parent or legal guardian. Guests under 25 traveling with friends or partners over 25 cannot check in. Photo ID is required at check-in.
extra persons charge.
Our one-bedroom suites accommodate up to two guests, and two-bedroom suites up to four. Additional guests are $30 plus taxes per person, per night. One-bedroom suites can accommodate a maximum of four persons, and two-bedroom suites a maximum of six persons. Children 18 and under stay at no additional charge.
check-in, check-out.
Check-in time is 4:00 PM. Check-out time is 11:00 AM
Please note: A valid credit card is required at check-in for authorization. The card will be authorized for $100 per night for security and incidentals, with a maximum authorization of $500 for stays of five nights or more. This authorization will be released upon check-out. The credit card presented must be the same card used to make the reservation and must match the name on the reservation. Debit cards and cash are not accepted for this authorization.
smoking policy.
The Sundial Hotel is a non-smoking facility; and all guest rooms are non-smoking. A fine will be charged to guests who choose to disobey the non-smoking policy.
pet policy.
For the comfort of all our guests, the Sundial Hotel does not accommodate pets. We welcome certified service animals, provided a valid certificate is presented at check-in or in advance.
ski & bike storage.
The Sundial Hotel offers complimentary and secure bike and ski storage. Bikes and skis are not permitted in guest hotel rooms.
parking.
Overnight parking is available in our monitored underground garage for $38 plus 5% GST per vehicle, per night, charged to your guest room. This fee includes in-and-out privileges. Guests may park until 1:00 PM. on the day of check-out; additional charges will apply thereafter. Parking is subject to availability.
Our underground parking facility can accomodate vehicles up to 6’8” in height. If your vehicle is oversized, please speak to our front desk about alternative parking.
guest laundry facilities.
All guests have access to an on-site, centrally located laundry room with laundry supplies and app-operated machines.
reservation policies.
January 3 - April 30, 2025
Deposit Policy:
- No Deposit is charged.
- Full payment will be charged 14-days before guests' arrival.
- Full payment will be charged at the time of booking for reservations made within 14-days of arrival.
Cancellation Policy:
- Free cancellation outside 14-days of arrival.
- If the reservation is cancelled within 14-days of arrival (after full payment has been taken), it is non-refundable.
- A cancellation number will be issued at the time of cancellation.
May 1 - November 30, 2025
Deposit Policy:
- No Deposit is charged.
- Full payment will be charged 4-days before guests' arrival.
- Full payment will be charged at the time of booking for reservations made within 4-days of arrival.
Cancellation Policy:
- Free cancellation outside 4-days of arrival.
- If the reservation is cancelled within 4-days of arrival (after full payment has been taken), it is non-refundable.
- A cancellation number will be issued at the time of cancellation.
December 1 - December 18, 2025
Deposit Policy:
- No Deposit is charged.
- Full payment will be charged 14-days before guests' arrival.
- Full payment will be charged at the time of booking for reservations made within 14-days of arrival.
Cancellation Policy:
- Free cancellation outside 14-days of arrival.
- If the reservation is cancelled within 14-days of arrival (after full payment has been taken), it is non-refundable.
- A cancellation number will be issued at the time of cancellation.
December 19 - December 31, 2025
Deposit Policy:
- 1st night non-refundable deposit taken at time of reservation being made.
- Remaining payment will be charged 60-days before guests' arrival.
- Full payment will be charged at the time of booking for reservations made within 60-days of arrival.
Cancellation Policy:
- Cancellation outside 60-days of arrival allowed, 1st night is non-refundable.
- If the reservation is cancelled within 60-days of arrival (after full payment has been taken), it is fully non-refundable.
- A cancellation number will be issued at the time of cancellation.
January 1 - April 9, 2026
Deposit Policy:
- No Deposit is charged.
- Full payment will be charged 14-days before guests' arrival.
- Full payment will be charged at the time of booking for reservations made within 14-days of arrival.
Cancellation Policy:
- Free cancellation outside 14-days of arrival.
- If the reservation is cancelled within 14-days of arrival (after full payment has been taken), it is non-refundable.
- A cancellation number will be issued at the time of cancellation.
April 10 - April 30, 2026
Deposit Policy:
- No Deposit is charged.
- Full payment will be charged 4-days before guests' arrival.
- Full payment will be charged at the time of booking for reservations made within 4-days of arrival.
Cancellation Policy:
- Free cancellation outside 4-days of arrival.
- If the reservation is cancelled within 4-days of arrival (after full payment has been taken), it is non-refundable.
- A cancellation number will be issued at the time of cancellation.
Non-Refundable Rate
- Our discounted non-refundable rates are charged in full at the time of booking.
- If the reservation is cancelled at any time it is non-refundable.
Group Bookings
- If the reservation is a group reservation a special policy may be contracted between the group sales coordinator and the group organizer.
- If no such contract was/is created and acreed upon in writing the normal policy that coincides with the booking dates for that group will hold.
- For more information please visit our Groups & Retreats page.